Right of withdrawal
Right of withdrawal:
By purchasing in our online shop the customer has the right to withdraw from the purchase without any penalty and without specifying the reason, according to art. 57 D. LGs 206/2005 within 14 days from the date of receipt of the products.
The shipping costs of the return are borne by us!
In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.
The user who intends to exercise the right of withdrawal must communicate it to Heron Model Shop by explicit declaration, which can be transmitted by registered letter to/R at:
Heron Model Shop Via dei gerani 9 59100 Prato (PO) Italy or at the PEC address: firstname.lastname@example.org
The user shall indicate in the communication:
Number of the order and object you intend to return
Copy of the purchase document
Indicate in the subject of the communication: withdrawal from the contract
The goods must be shipped in a suitable and well protected package (you can use the box with which you have been shipped the item) and returned integrates, in the original packaging, complete in all its parts and complete the tax documentation annexed. Without prejudice to the possibility of verifying compliance with the foregoing, the site shall reimburse the amount of the products covered by the withdrawal within a maximum period of 30 days, including any shipping costs. As provided by art. 56 Comma 3 of Legislative Decree 206/2005, amended by D. LGs 21/2014, the site may suspend the reimbursement until the receipt of the goods or until the demonstration by the purchaser to have returned the goods.
The right of withdrawal shall not apply:
When the customer buys with VAT
For items that have been used and with damaged or tampered packaging.
Our online shop will refund you using the same means of payment chosen by the buyer in the purchase phase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the reimbursement.